Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 5:00 PM
5

Service review of Bartels Auto Clinic Just drove in from Reno Nevada and noticed noise which gave me concern. Stop in and was told that my water pump was bad and should be replaced ASAP as it may not last for my return trip. This was late afternoon and they provided me with a free rental car to use overnight which came in handy for obvious reasons. They were precise in their evaluation and provided a accurate estimate with all the details. The next morning my car was ready and I was on my way and I can say they exceeded my expectations. This is the way customer service should function........ Thanks to the team and their help in getting me back on the road to finish my trip..... David Ek

Thank you for the great review. We strive to succeed and surpass expectations. We wish you a safe trip on your travels. Remember the work done on your vehicle does have a nationwide warranty and we hope to cross paths again. -Joseph

- Bartel's Auto Clinic - Plainfield
5

Great customer service.

Thanks for the encouraging review, Matt! We appreciate your opinion and value your business!

- Bartel's Auto Clinic - Plainfield
5

I purchased a 2016 Dodge Dart last year and it was my first time owning a car so after getting the free oil change from the dealership I needed another oil change obviously. Since my car is so new I figured I should do some research on where I take it and I came across Bartel's and most of the reviews are great. Compared to some things I've read I took a chance and was not disappointed. I live about 40-45min away and will continue to go here just because of the great service. They took my information, and directed me to the lounge area and in 30min my car was ready. The oil change lasted significantly longer than the one I received from the dealership and their prices are a little higher than most places but you definitely get what you pay for and it is worth it! I will continue to go back, and recommend it to anyone!

Thank you for trusting in Bartel's to service your vehicle, Samantha! We greatly appreciate the opportunity! Providing quality service that is long remembered has always been our goal since opening our family business in 1958. We truly believe it is our professional obligation to keep you well informed of your vehicle's health to ensure you are safe on the road! Thank you for your kind words and vote of confidence! We look forward to working with you again in the future!

- Bartel's Auto Clinic - Plainfield
5

I have had my alternator go bad and a check engine light right before emissions testing and these guys were able to fix both promptly. They are a bit more expensive but definitely not dealership prices. Highly recommend!

Thank you for the candid and positive review! We are so pleased to hear you were satisfied with the quality and efficient service you received! We greatly appreciate your business, as well as your recommendation!

- Bartel's Auto Clinic - Plainfield
5

My car was pulling to the left so I brought it in. They checked and re-aligned the front end. After the alignment, it still pulled to the left (but not as bad). I brought the car back in two weeks later and they verified that the alignment was still good (in spec). I then asked them to rotate my front tires believing that my tires had formed a "memory" causing it to pull to the left. I had originally asked them to rotate the tires but they felt that it would be unnecessary. They did rotate the tires and I waived the charge. This is GREAT CUSTOMER service. I highly recommend them.

Thank you for the vote of confidence, Chuck! We are so pleased to hear that you were beyond satisfied with the customer service you received! We greatly appreciate your recommendation and your business!

- Bartel's Auto Clinic - Plainfield
5

They have always been extremely friendly and straight forward. No nonsense from these guys. They are always so helpful. We have brought our cars in for basic maintenance but have also had them do new AC lines, new trans, new fuel pump,...the list goes on. The place is extremely clean too. Every staff member is very knowledgeable.

Thank you for the encouraging review, Nick! We are so happy to hear that you have been a satisfied…Thank you for the encouraging review, Nick! We are so happy to hear that you have been a satisfied customer with each visit! Providing great customer service with quality work is always our goal! Thank you for trusting in Bartel's for your automotive needs, we value your business!

- Bartel's Auto Clinic - Plainfield
5

Friendly and knowledgeable staff, competitive pricing so you don't need to go to a dealership and get that dealership price, and a focus on providing quality work so you don't need to look elsewhere. Bartel's is my number one choice!

Thank you for the rave review, David! We are so pleased to hear we are your dealership alternative! Thank you for your business and we look forward to working with you again in the future!

- Bartel's Auto Clinic - Plainfield
5

I have gone to Bartel's a few time now and each time have had the same positive experience. They have gone out of their way to find issues on my vehicle that were hard to diagnose, only to tell me that it was a very simple problem and then did not charge me. Simply put, I feel as though they go the extra mile to make customers happy.

Thank you for the review, Paul! We are thrilled to hear you have been satisfied with the work and…Thank you for the review, Paul! We are thrilled to hear you have been satisfied with the work and experiences at our shop! Thank you for making Bartel's your "go to" for your automotive repair needs!

- Bartel's Auto Clinic - Plainfield
5

After being ripped off by Firestone down the street I made a visit to Bartel's knowing something was still wrong with my car. I was kindly informed that the work was never really done, and was shown what and how they "fixed" the problem. Needless to say, I was throughly impressed with the crew at Bartel's. They took the time to educate me on the issues that needed to be addresses and broke down what needed immediate attention and what could be put off until later. This was a huge relief as budgets are tight and had lost a lot to the other shop. I have continued to go to Bartel's for all my car needs since. The guys at the front of the shop are always so courteous and want you to understand every step of the process. The mechanics are the same, honest and so nice. They are willing to take the time to point out issues and explain what is going on, as well as the basic mechanics behind them. This very appreciated as I am not a car guy and I feel like I learn something new every time I stop in. Their prices are fair and better then a lot of other shops, down the street. If your wondering where to take your car give Bartel's a visit and find out for yourself how great this place is! Keep up the great work Bartel's!!

JustinThanks for taking the time to post a review. It's great to hear that you are happy with your…JustinThanks for taking the time to post a review. It's great to hear that you are happy with your service and that our team is doing a excellent job. We hope you will continue to use Bartel's as your go-to auto shop. We look forward to seeing you next time your car needs service. Jamie Manuel, Manager

- Bartel's Auto Clinic - Plainfield
5

Came In to get an oil change. Overall very clean facility and good customer service. $23 and some change with taxes included is not bad at all!Having said that, some of the reviews don't make sense to me here. When you go to the doctors office they measure all potential issues with your health. Not just the issue you see on the surface. Everyone should, to some degree, be cognizant of such mechanicals. Whether this shop or any other one out there, I would expect to some degree for them to point out potential problems to me that can eventually get serious. If you don't like that go somewhere else but don't review someone negatively because their pointing out neglected flaws in your car and yes, your potential neglect does also equate to capital gains for such businesses. learn to do it yourself if you don't want to pay for shop prices. Overall great place to get an oil change done (I can't speak on other services) just be sure to call in to make an appointment... They proposed a 90 min wait so I scheduled and went back...this time out of there in twenty min on scheduled time.